Shutting down an online casino account is a major decision, and we realize that. At Aphrodite Casino, we aim to ensure the closure process is clear and just for our Belgian users. This page includes both voluntary closures and those we start, what becomes of your funds and bonuses, and how our affiliate programme runs under Belgian law. We outline the steps we take and the legal reasoning behind them. View this as a hands-on guide, not formal legal guidance. If your situation is specific, reach out to our support team before you act. We revisit these procedures on a regular basis.
Closure Initiated by Operator
Aphrodite Casino may close an account without a request from you if we spot suspected fraud, a breach of terms, a unsuccessful identity check, or a legal order from Belgian authorities. We act only after an internal assessment and inform you by email. Funds you’re legally entitled to withdraw are refunded after compliance checks. In severe cases, like money laundering or fraud, we may hold funds and notify the appropriate Belgian authority. This step is infrequent and we maintain proportionality. We record the reason internally but only disclose what the law allows. We also respect decisions made by the national exclusion register.
Affiliate Program and Legal Information
Our affiliate programme functions under rigorous Belgian advertising and gambling rules. Affiliates must use only approved Aphrodite Casino materials, label all content as 18+, steer clear of misleading claims, and never target self-excluded users. We track affiliate activity and may pause or terminate relationships for non-compliance. Terminating an affiliate agreement is separate from terminating a player account. When an affiliate agreement terminates, we require immediate removal of our brand materials and links. Outstanding commissions get paid after final verification and fraud adjustments. This setup safeguards Belgian players and maintains our programme honest. We record every affiliate decision.
Affiliate Duties After Termination
- Employ only approved Aphrodite Casino creatives and promotional text.
- Plainly label all material as 18+ and include responsible gambling messages where required.
- Refrain from guaranteed-win claims, fake scarcity, and targeting of excluded persons.
- Delete all brand content immediately after termination.
Voluntary Account Closure for Belgium Users
For players in Belgium and want to close your Aphrodite Casino account, you can do so at any time by reaching out to support or using the self-service options in your settings. We verify your identity to stop unauthorised requests. Once that check passes, we deactivate your login and cease all promotional messages. Your real-money balance remains withdrawable after the closure, in line with the usual checks. Our goal is to complete voluntary closures within two business days. Active bonuses and unfinished wagering could be forfeited, and we make that clear before you confirm. We process every request fairly and never charge a closure fee. A confirmation email lands in your inbox once the account is shut.
Closure Steps
- Submit a closure request through your account settings or from your registered email address.
- Complete identity verification if we ask for it, using an ID document or proof of address.
- Acknowledge that you understand active bonuses will be forfeited.
- Pick a withdrawal method for any real-money balance still in the account.
- Obtain a confirmation email once logins are no longer possible.
Recap
Aphrodite Casino handles account closure for Belgian users as a structured, fair process https://aphrodite-be.eu/fr-be/legal-and-affiliates/. You can terminate your account on your own terms, and we only close it for specified legal or contractual reasons. Real-money balances are returned to you after proper checks, while bonuses may be lost. Affiliates must follow strict Belgian advertising standards and remove our materials after termination. Data retention lasts only as long as the law requires. If you’re considering closure, begin in your account settings or contact support. We’re here to help if questions arise.
Financial Treatment of Account Balances and Promotions
Shutting down your account does not mean saying farewell to legitimate funds. We reimburse real-money balances after compliance and ID checks, using the original payment method where feasible. If that method is not accessible, we may ask for alternative verified bank details. We waive a separate closure fee, though standard withdrawal fees can still apply. Active bonuses, free spins, and unfinished wagering requirements are generally forfeited at the point of closure. Pending withdrawals continue through the normal approval process unless a payment dispute is open. We maintain a full financial log for every closed account, which helps resolve any disputes later.
Data Retention After Closure
We keep certain personal and financial data after closure to meet Belgian anti-money laundering, tax, and dispute resolution obligations. Storage durations follow applicable law and our internal schedule. After that window closes, we delete or anonymise the information. You can obtain a copy of your transaction history or closure confirmation by contacting support and verifying your identity. We do not utilize closed-account data for marketing without separate consent. For GDPR matters, Belgian users can also contact the Belgian Data Protection Authority, but we recommend reaching out to us directly first. We handle all data requests promptly and securely.
FAQ
How can I close my Aphrodite Casino account in Belgium?
You can submit a closure request through your account settings or by contacting support from your registered email address. We authenticate your identity to stop unauthorised changes. Once verified, we close the account and dispatch a confirmation email. Most voluntary closures finish within two business days. If identity checks are necessary, it might take a little longer, but we keep you posted at each step.
Will I lose my remaining balance if I close my account?
No. A legitimate real-money balance is yours. We refund funds after anti-money laundering and identity checks. If the original payment method is unavailable, we ask for alternative verified bank details. Active bonuses or pending rewards may be cancelled, but your cash balance is not. Small amounts below the minimum withdrawal threshold may need a manual review.
Can Aphrodite Casino deactivate my account without my request?
Yes, in limited circumstances. We may shut down an account if we detect suspected fraud, breach of terms, identity verification failure, or a lawful instruction from Belgian authorities. We only do this after an internal review. We inform you by email and return any funds you’re legally entitled to withdraw. In serious cases, authorities may require us to freeze funds temporarily.
What is the timeframe does account closure take?
Voluntary closures usually are completed within two business days. https://forums.futura-sciences.com/mathematiques-college-lycee/753225-nombre-de-combinaison-loterie-probabilite.html If verification is needed, it may take a few extra days, but we aim to avoid unnecessary delay. Pending withdrawals or payment disputes can also affect the timeline. We send a confirmation email once the account is fully closed. If you haven’t received confirmation after three business days, reach out to support.
What happens to active bonuses when my account closes?
Active bonuses, free spins, and unfinished wagering requirements are generally surrendered when an account is closed voluntarily. We explain this before final closure so you can determine whether to finish wagering first. Real-money balances are handled separately and are not used to recover bonus value. This is normal procedure to prevent closure being used to bypass bonus terms.
Will closing my player account affect my affiliate account?
No. Player accounts and affiliate accounts are separate. Closing your player account does not automatically end an affiliate agreement, and ending an affiliate account does not close your player account. If you’re involved in both, you need to oversee each relationship separately. We apply the same Belgian legal standards to both, but the procedures and support contacts vary.
For how long do you keep my data after closure?
We keep personal and financial data for as long as Belgian anti-money laundering, tax, and dispute resolution rules demand. After that period, we delete or de-identify the information. You can obtain a copy of your data during retention by contacting privacy support and completing identity verification. We never use closed-account data for marketing without separate consent.